Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept all major payment methods including credit/debit cards, bank transfers, and cash on delivery (COD) where available.

Can I modify or cancel my order after placing it?
Please contact us within 12 hours of placing your order. Once an order has been dispatched, we are unable to make changes or cancellations.

Shipping & Delivery

How long does delivery take?
Domestic orders within Pakistan are typically delivered within 3–5 business days. International orders may take 10–20 business days depending on your location.

Is my order shipped discreetly?
Absolutely. All STRAWBERRY orders are shipped in plain, discreet packaging with no indication of the contents on the outside.

Do you ship internationally?
Yes! We ship to select international destinations. Shipping charges and delivery times vary by location.

Returns & Exchanges

What is your return policy?
We accept returns within 7 days of delivery for unused, unwashed items in their original packaging. Please refer to our Return & Refund Policy for full details.

How do I initiate a return?
Contact us at strawberryappar@gmail.com with your order number and reason for return. Our team will guide you through the process.

Sizing & Fit

How do I find my correct bra size?
Use our Size Chart for a detailed guide on measuring yourself and finding your perfect fit. When in doubt, we recommend sizing up for comfort.

Do your products run true to size?
Most of our products run true to size. Check the individual product pages for specific sizing notes. If you're between sizes, we generally recommend going up a size for loungewear and nightwear.

Product Care

How should I care for my STRAWBERRY pieces?
We recommend hand washing delicate items in cold water. Cotton pieces can be machine washed on a gentle cycle. Always check the care label on each garment for specific instructions.

Contact Us

How can I reach your customer support team?
You can contact us at strawberryappar@gmail.com or visit our Contact page. We aim to respond within 24 hours.