Privacy Policy

At Strawberry, we are dedicated to safeguarding your personal information and ensuring your privacy. We understand the importance of keeping your data secure and are deeply committed to protecting it.

This Privacy Policy explains how we collect, use, and protect your personal information, who can access it, and your rights regarding your data when you visit or make a purchase from our store.

1. Scope of This Policy

This Privacy Policy applies to personal information collected through our website and any other digital platforms operated under the Strawberry brand.

  • External Links: Our website may contain links to third-party websites. This policy does not cover external sites. We highly encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

2. Collection & Use of Personal Information

We collect personal information to provide you with a smooth, secure, and personalized shopping experience. We collect this data when you interact with us in the following ways:

  • Account Creation: When you register a personal account on our website.

  • Purchases & Orders: When you place an order, make a purchase, or request a return or exchange.

  • Customer Interaction: When you contact our customer support team for product inquiries or assistance.

  • Marketing & Promotions: When you subscribe to our newsletters, exclusive offers, or brand updates.

  • Feedback & Reviews: When you write product reviews, provide feedback, or participate in customer surveys.

  • Social Media Interaction: When you engage with our official brand pages on social media platforms.

Types of Data We Collect:

To process your orders and deliver our services, we may collect details such as your name, email address, phone number, shipping/billing address, and payment details.

Secure Payment Handling: Your payment information is processed securely through encrypted gateways and is shared strictly with authorized, PCI-compliant payment service providers to complete your transaction.

3. E-commerce Platform & Third-Party Processors

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

Your data is stored through Shopify’s secure data storage, databases, and the general Shopify application. They store your data on a secure server behind a state-of-the-art firewall.

4. Emails, Text Messages & Notifications

We love staying in touch, but we respect your inbox.

  • Marketing Emails: By subscribing, you consent to receive promotional emails and newsletters. You can opt-out at any time by clicking the "Unsubscribe" link at the bottom of any email, or by emailing us directly at hello@yourbranddomain.com (replace with your domain email).

  • SMS/Text Messages: By providing your mobile number, you consent to receive transactional or promotional text messages. Consent to receive text messages is entirely optional and is not a condition of purchase. You can opt-out at any time by following the instructions in the message or contacting us.

5. Cookies, Analytics & Tracking

We use cookies, web beacons, and similar tracking technologies to improve your experience on our site.

  • What We Track: This includes device information, IP addresses, browser types, and your behavior on our website (e.g., pages viewed or items added to your cart).

  • Why We Track It: This data helps us understand user preferences, troubleshoot technical issues, and continuously improve our online store. We utilize tools like Google Analytics to analyze this anonymous data and optimize our website's performance.

6. Your Rights Regarding Your Data

We believe you should have complete control over your personal information. Depending on your location, you have the following rights:

  1. The Right to Access: You can request a copy of the personal data we hold about you.

  2. The Right to Correction: You can request that we update or correct any inaccurate or incomplete personal information.

  3. The Right to Deletion: You can request that we permanently delete your personal data from our records (subject to certain legal exceptions, such as active order fulfillment or tax records).

To exercise any of these rights, please reach out to us using the contact details below.

7. Changes to This Privacy Policy

Strawberry reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal obligations.

Any updates will be posted directly on this page and will become effective immediately upon posting. We recommend reviewing this policy periodically to stay informed about how we protect your privacy. Continued use of our website after updates are posted constitutes your acceptance of the revised policy.

8. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our dedicated privacy team:

  • Brand Name: Strawberry

  • Email: support@yourbranddomain.com (Update with your official store email)

  • Phone: (Update with your business phone number)

  • Address: (Update with your business or head office address)