Terms And Condition

Welcome to Strawberry! By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order or navigating our store.

1. Introduction & Acceptance of Terms

These Terms & Conditions constitute a legally binding agreement between you ("the user," "the customer") and Strawberry regarding your use of our website, digital assets, and purchase of our products. By browsing our site or making a purchase, you acknowledge that you have read, understood, and agreed to these terms.

2. Orders & Product Information

All order placements are subject to stock availability and confirmation of the order price.

  • Accuracy of Information: We make every effort to display the colors, details, and features of our products (such as our loungewear, PJ sets, and intimates) as accurately as possible. However, actual colors may vary slightly depending on your device's screen settings.

  • Pricing & Corrections: We reserve the right to correct any typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, and availability, and to cancel or change orders if any information is inaccurate at any time without prior notice (even after an order has been submitted).

3. Order Processing & Shipping

  • Processing Times: Orders are typically processed within 48 hours on standard business days (excluding weekends and public holidays).

  • Delivery Information: Orders will be delivered to the exact shipping address provided during checkout. It is the customer's responsibility to provide complete, accurate, and up-to-date delivery details. Strawberry is not liable for delayed or failed deliveries resulting from inaccurate address inputs.

  • Shipping Policies: All shipping times, carrier details, and custom shipping rates are subject to our primary Shipping Policy.

4. Returns, Refunds & Exchanges

All returns, refunds, and exchange inquiries are strictly governed by our official Return & Refund Policy. To be eligible for return or exchange, items must meet the sanitary and physical condition requirements outlined in that policy.

5. Payment Details

  • Secure Transactions: Payments are processed securely through authorized, PCI-compliant payment gateways. Strawberry does not store or have direct access to your credit card or payment credential information.

  • Agreement to Terms: By entering your payment details, you confirm that you have the authorization to use the designated payment method and consent to the terms of service of the third-party payment processor.

6. User Responsibilities & Prohibited Acts

As a condition of using this website, you agree:

  • To provide accurate, current, and complete information during checkout and account creation.

  • Not to misuse this website, introduce malicious software (viruses, trojans, worms), or attempt unauthorized access to our server, databases, or systems.

  • To refrain from harvesting user data or utilizing automated systems (bots/scrapers) on our platform.

7. Intellectual Property

All content, imagery, graphics, brand logos, layouts, text, and product photography showcased on this website are the exclusive intellectual property of Strawberry or are utilized with appropriate permissions.

You are strictly prohibited from copying, downloading, replicating, reproducing, or using any materials from this website for commercial or personal distribution without explicit, prior written consent from our team.

8. Limitation of Liability

  • Strawberry, its directors, and employees shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of, or inability to use, our website or products.

  • While we strive for absolute premium quality in every fabric thread, we cannot guarantee that our products will meet your personal expectations in every individual circumstance. All products are provided on an "as-is" basis except as covered under our refund policies.

9. Changes to Terms & Conditions

We reserve the right to update, modify, or replace any part of these Terms & Conditions at our discretion. Any changes will be posted directly to this page and will go into effect immediately. It is your responsibility to review this page periodically for updates. Your continued use of the website following any modifications constitutes your formal acceptance of those changes.

10. Contact Us

For any questions, clarifications, or concerns regarding these Terms & Conditions, please contact us:

  • Brand Name: Strawberry

  • Email: support@yourbranddomain.com (Update with your official store email)

  • Address: (Update with your business or head office address)